Refund Policy for Hotel Atlantica
We want to ensure that your experience with Hotel Atlantica is as smooth and enjoyable as possible. Please read our refund policy carefully to understand your rights and responsibilities when it comes to cancellations and refunds.
Reservation Cancellation and Refund Policy
Cancellation Deadlines:
To receive a full refund of your reservation, cancellations must be made at least 3 days prior to your scheduled arrival date.
Late Cancellations:
Cancellations made within 1 day of the scheduled arrival date will result in a charge equivalent to 50% of the total reservation cost.
No-Shows:
Guests who do not arrive on the scheduled arrival date and have not canceled their reservation in advance will be charged for the entire reservation cost.
Refund Process
1. Refund Eligibility: Refunds will only be processed for cancellations made within the specified timeframes mentioned in this policy.
2. Refund Method: Refunds, if applicable, will be processed to the original method of payment used during the reservation process.
3. Processing Time: Please allow 10 business days for the refund to be processed and reflected in your account.
Special Circumstances
Exceptional Cases:
Hotel Atlantica may consider exceptions to the cancellation policy in cases of emergencies or unforeseen circumstances. Please contact our customer service team to discuss your situation.
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us. We are here to assist you and provide further clarification on any aspect of our policies.
Changes to This Refund Policy
We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Hotel Atlantica. We appreciate the opportunity to host you and value your understanding of our refund policies.
